PT Seamless Pipe Indonesia Jaya (SPIJ) adalah pemasok pipa terkemuka yang terkait dengan industri perminyakan dan industri lainnya. Misi kami adalah untuk memberikan nilai terbaik kepada pelanggan melalui pengembangan produk, keunggulan proses manufaktur, dan manajemen rantai pasokan. Karyawan Tenaris di seluruh dunia berkomitmen untuk perbaikan terus-menerus dengan berbagi pengetahuan kepada seluruh perusahaan yang tergabung dalam grup Tenaris
Pelanggan kami meliputi sebagian besar perusahaan minyak & gas terkemuka di dunia serta perusahaan lain yang terlibat dalam proses pembangunan fasilitas minyak & gas, transportasi dan pengolahan. Produk utama kami meliputi casing, tubing, pipa, serta pipa mekanik dan struktural.
Bisnis kami menjangkau seluruh dunia. Sistem industri kami mengintegrasikan proses pembuatan baja hingga ke bentuk pipa bergulir, heat treatment, threading dan finnishing di 16 negara. Hal ini dilengkapi dengan jaringan global R & D laboratorium dan fasilitas pengujian produk di empat benua dan layanan distribusi di lebih dari 25 negara.
PT Tenaris SPIJ saat ini sedang membuka lowongan kerja untuk mengisi posisi sebagai berikut :
IT Service Desk Senior Analyst
Requirements:
- Bachelor’s degree in IT or related studies.
- At least 3 years’ experience as Service desk or IT Helpdesk.
- Good English skill is mandatory both verbal and written.
- Excellent problem-solving and analytical skills.
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
- Familiar and able to operate with Microsoft product such as Microsoft System Center Configuration Manager (SCCM), MS Windows 10 or higher, Windows server, Active directory, Mobile enrollment with MS Intune, Office 365, MS Teams, Sharepoint, OneDrive, BitLocker, and multifactor authentication (MFA).
- Familiar with networking and security such Cisco product, Firewall, VPN client and Anti-Virus.
- Familiar and able to operate Industrial mobile, Smartphone under OS Android, or iOS.
- Familiar and able to operate IT Ticketing system to record all the request, incident, and Inventory (IMAC).
- The ability to break down technological processes and deliver clear, step-by-step instructions.
- Self-motivated, proactive working attitude, good communication skills and commitment to providing exceptional customer service.
- Patient, friendly demeanor with a great aptitude for listening.
Main Responsibilities:
- Assists and provides user support and solves hardware, software, technology and application incidents, carrying out tasks such as password reset, remote desktop installations and license updates. Generates trouble tickets and ensures user satisfaction.
- Collaborates on physical assets carrying the appropriate inventory record for requested pieces of equipment and machines.
- Assists optimizing operation and user assistance proposing improvements in the operation process. Collaborates on identifying IT improvements and requests their development, participating in solving the issues.
- Carries out the necessary activities to provide immediate incident solutions by providing quick and effective assistance with information technology systems, listen attentively to customers’ questions and concerns and offer optimal solutions and prioritize customer satisfaction in all communications.
- Suggests improvements to the Incident Management Process and ensures incidents to be closed, complying with procedures and practices and minimizing the impact of the incident on Service levels.
- Able to work with individual and Team to escalating the support to desktop, network, and other team to provide customers with superior service.
Work Location:
This position will be placed in Cilegon – Banten, Indonesia
Jika anda berminat, silakan daftarkan diri anda melalui link berikut: bit.ly/TenarisKarir
